House:
ADJOURNED 'til Monday at 11 a.m. (Informal)
Senate:
ADJOURNED 'til Monday at 11 a.m. (No Calendar)

Connector in Customer Service Crisis at Critical Time

Meeting virtually, Connector Board members on Thursday agreed to bring on more personnel to bolster faltering call center operations, with one Connector official saying the vendor Faneuil was not prepared for the shift to remote call centers. [Screenshot]

At a critical juncture, the state vendor charged with handling annual health insurance enrollment inquiries is faltering, prompting the Massachusetts Health Connector to agree to spend millions of dollars more to try to salvage customer services operations this fall.

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Latest COVID-19 Figures in Mass.

Data as of 5 p.m. Tuesday.
New Confirmed Cases1,848
Total Confirmed Cases821,150
Total Deaths19,214
Full Vaccinations4,813,177

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