Health Connector Aims to Tighten Up Customer Service
6/10/21 3:47 PM
The Massachusetts Health Connector on Thursday took what its executive director described as a "significant step" toward improving its customer services, green-lighting an agreement for call center planning and design work this summer. "Our member services need to improve. We've heard that clearly from our members," Executive Director Louis Gutierrez said during a livestreamed board meeting.
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