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Santiago Frames Veterans Post As "Turnaround" Opportunity

Veterans' Home in Holyoke Superintendent Michael Lazo (left), Secretary of Veterans' Services Jon Santiago (center) and Assistant Secretary of Veterans' Homes and Housing Robert Engell, who is serving as interim superintendent at the Veterans' Home in Chelsea, detailed changes at the state-run veterans' homes Tuesday before the Joint Committee on Ways and Means. [Screenshot]

Three weeks into the job, Secretary of Veterans' Services Jon Santiago told his former legislative colleagues Tuesday that he views the challenge of implementing reforms at his department similar to leading a business startup or turnaround, and highlighted how things have changed at the state's troubled veterans' homes.

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