MBTA GM PLANS TO LEARN ABOUT SYSTEM FIRSTHAND [+VIDEO]
By Sam Doran
STATE HOUSE NEWS SERVICE
BOSTON, SEPT. 12, 2017.....Commuting on the Green Line on Tuesday morning, Luis Ramírez got a taste of what MBTA passengers experience regularly.
He was heading to work on his first day as the T's general manager when he noticed the fare machines weren't working in one of the stations.
"So that really indicates to me firsthand," he said, "what are some of the experiences that customers are actually having, and why it's so important that we bring their experience into how we operate the business, how we set the metrics up for the business and the teams, and how we drive the changes we've got to make."
Already a subscriber? Login to continue reading...
Get the Rest of the Story!
State House News Service subscribers include media outlets, corporations, non-profits and law offices of every size. You may request a free 21-day trial of the News Service for your company by submitting the form below.
If you are already a subscriber and need access to SHNS, please send an email to firstname.lastname@example.org or call 617-722-2439.
Note to political campaigns: We do not accept trial requests from campaigns from June 24 through Election Day. However, we would be happy to start a pre-paid subscription for your campaign (except for constitutional offices, congressional offices and statewide campaigns) at a deeply-discounted rate of $22/week, paid through the election. Simply email Virginia Cummings to set up this subscription; she'll send you further instructions.